Categories
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Account and Billing
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I used a coupon code, but I don't think it worked! 
First, thank you for choosing GeekStorage! How Coupon Codes Work There are three types of coupon codes that we distribute, they are: Pricing Discount: This type of coupon gives an immediate discount on the cost of the service. Depending on the promotion,… |
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Can I print and/or download my invoices?
All of your past and current invoices can be viewed in the GeekStorage Portal. If you need to print an invoice or download a PDF of the invoice, you can do so from within the portal. Viewing, Printing and Downloading an Invoice To get started, first you will… |
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Can you send me an invoice via postal mail?
In order to reduce operating costs, and in turn pass those savings on to you, we do not mail invoices through the mail. Invoices are e-mailed to the registered billing contact on file in the GeekStorage Portal. All of your past and current invoices can be… |
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How can I upgrade (or downgrade) my Website Hosting plan?
We make it easy to upgrade or downgrade your service with us. Upgrading/Downgrading a Service To upgrade or downgrade your Website Hosting plan, please login to the GeekStorage Portal. After logging in, click the Services tab Select the desired service you… |
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How can I upgrade/downgrade my Reseller Hosting plan?
We make it easy to upgrade or downgrade your service with us. Upgrading/Downgrading a Service To upgrade or downgrade your Reseller Hosting plan, please login to the GeekStorage Portal. After logging in, click the Services tab Select the desired service you… |
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How can I upgrade/downgrade my Virtual Private Server (VPS)?
We make it easy to upgrade or downgrade your service with us. Upgrading/Downgrading a Service To upgrade or downgrade your Virtual Private Server (VPS) plan, please login to the GeekStorage Portal. After logging in, click the Services tab Select the desired… |
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How do I add funds to my account's credit balance?
You can add funds to your account at any time. If your account has available credit, any future invoice will automatically use the credit to pay for itself (in whole or in part). Adding Funds to Your Account To get started, you will first need to log in to… |
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How do I add or update my credit card?
To add a new credit card or change which credit card you use for your service, you will first need to log in to the GeekStorage Portal. Updating Credit Card Information To view your credit card(s) on file, select the Account tab. Next, select Payment Method… |
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How do I cancel my account?
We're sorry to see you go! We want both you and your website to be happy, even if it's with another provider, and if we can do anything to make our service better, please let us know. How to Cancel an Active Service To proceed with your account cancellation… |
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How do I change my billing term?
Please contact our Billing Geeks or open a support ticket including your domain name and the desired billing term you would prefer (monthly, annually, etc.) After we verify your request, we will adjust the billing term and update the renewal invoice (if generated… |
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