We have finalized migration date for all servers at the Chicago DC to the new datacenter location a couple blocks away. The migration will affect the following servers:

• Apollo
• Zeus
• Node3
• Node5
• Node6

The downtime will last approximately 3 hours per server, after which service will be restored on the same IPs. No reconfiguration or DNS modifications are necessary. The maintenance is scheduled to begin & end on Monday, April 25th, 2011, between 12:00AM and 6:00AM CST. GeekStorage technicians will be on-site to perform the migration and ensure downtime is kept to a minimum.

If you have any questions or concerns, please contact our support team at [email protected].

This is notice of an upcoming maintenance window for ALL servers located in our 350 E. Cermak Rd. data center in Chicago, IL.

During the period between April 19^th – April 26^th we will be moving servers located in our cabinet at 350 E. Cermak Rd. to our cabinet at 725 S. Wells St.

We are still in the planning stages of this relocation and will provide a tentative date and time that each server will be moved in the near future. This is a physical relocation of the server hardware from one data center to another. As such, this move will cause downtime for each server when it is moved. The move will be performed in phases and downtime will be kept to an absolute minimum.

In the weeks leading up to this maintenance window, we will be preparing the network and organizing this relocation to be as quick as possible. This move will NOT require any change of IP space. The typical relocation scenario for each server will include a graceful shutdown, physical move, cabinet installation and then server boot.

In the near future, we will send all of our customers a detailed e-mail with the scheduled date, time and anticipated downtime for your server’s move during this maintenance window. We do not anticipate this downtime to be long. The two data centers are 2.3 miles from one another.

We will have personnel onsite at the data center to oversee the hardware relocation.

Why move?

Our data center provider recently built a brand new data center at 725 S. Wells St. Our current data center location at 350 E. Cermak Rd. is near full on capacity and any future equipment would have to be placed in the new data center. This move allows us room to expand and keep our equipment in the same data center, allowing us many options for connectivity between our hardware.

The network is the same at both data center locations.

Have questions?

If you have any questions regarding this upcoming maintenance window, please contact us at [email protected].

If you have service located on a server in our Chicago data center, please keep an eye on your inbox for additional details.

03/27/2011 @ 1957 hours CST:

We are aware of an issue with the Aries server, which is currently web inaccessible, and we are working to investigate and resolve this issue as quickly as possible. Thank you for your patience.

03/27/2011 @ 2025 hours CST:

Aries is now back online. Upon reboot of the server Aries underwent a file systems check, which caused approximately 20 minutes of additional downtime.

03/27/2011 @ 2033 hours CST:

Upon investigation of the incident, it was discovered that a user on the server had been compromised due to their having installed an outdated web script. The attacker used his limited access to this user's account to operate an outbound DDoS attack, which caused the server to overload. This activity has been halted by us and this user's account has been suspended pending additional maintenance. This is a good reminder to always ensure that your website's scripts are kept up-to-date! It should be noted that the attacker did not gain any access to the server which would affect users other than the specific user targeted due to his script vulnerability.

If you have any questions, please contact us at [email protected].

01/17/2010 @ 0152 hours:

We are aware of an issue with Node4 and are currently in the process of rebooting the server. VPS Nodes can take a while to come back online, as every VPS will need to perform a file systems check (FSCK) before starting up.

01/17/2010 @ 0252 hours:

VPS are starting to come back online after the reboot.

All shared & reseller hosting servers will be down for scheduled maintenance on 11/29/2010 for roughly 10-15 minutes per server as we issue reboots to implement new software. The downtime will occur between 10:00PM and 11:59PM CST (GMT-6), and will last roughly 10-15 minutes for each individual server.

This maintenance is to enable CloudLinux on all of our shared & reseller hosting machines.

This update will improve service speeds significantly across all shared & reseller hosting services, and implement improved resource tracking & management per account. Users of the "x3" cPanel theme will also find new statistics in their cPanel display, corresponding to their CPU Resource Usage and Concurrent Connections.

If you have any questions regarding this maintenance, please e-mail us at [email protected].

Update @ 2200 hrs: Scheduled maintenance has begun on-time. Estimated downtime for each server is approximately 10-15 minutes.

Update @ 2240 hrs: Scheduled maintenance has been completed and all Shared Hosting and Reseller Hosting servers are back online, running CloudLinux!