I keep getting a notice that I need to pay, but I've already sent payment.

If you've already sent payment but are still receiving e-mails indicating you need to pay, there are a few reasons why this could be happening:

• You received an "Order Verification" notice and have since verified your account, but you still need to pay (find out why)
• You paid with an echeck, such as with PayPal eCheck
• You've sent payment with a Check, Money Order or Purchase Order

Our billing software doesn't know your particular situation and will only know that there is an unpaid invoice on the account. You will continue to receive these e-mail notices until we have received your payment and the invoice has been marked as paid.

Avoiding Payment Issues

If the issue was caused by order verification: complete order verification. After your first order is verified, you will not be asked to verify future orders.

If paying with PayPal eCheck, check, money order, or purchase order: send payment early so that it "posts" to your account on or before your invoice's due date.

If the above does not apply to you, this means we haven't received a payment we can identify as belonging to your account. Please contact a Billing Geek for assistance.