In order to request a refund you must cancel your account. You can request a refund in the notes of your cancellation request and we will then process the cancellation and refund, if eligible, at the same time.
Please note, not all accounts can qualify for a refund. Our money back guarantee applies only to first time sign-ups, and does not apply to accounts canceled due to non-use, misuse, or abuse. Dedicated Servers, SSL Certificates, Domain Registrations, Domain Transfers, Account Upgrades, and service add-ons are non-refundable. For additional information, please see our Terms of Service.
For details on the cancellation process, please view the related knowledgebase article: How do I cancel my account?
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