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How do I cancel my account?

Author: Geek Support Reference Number: AA-00207 Created: 01/05/2011 07:27 PM Last Updated: 06/22/2018 07:54 PM

We're sorry to see you go! We want both you and your website to be happy, even if it's with another provider, and if we can do anything to make our service better, please let us know.

How to Cancel an Active Service

To proceed with your account cancellation you will need to log in to the GeekStorage Portal.

  • Select the Services tab.
  • Select Cancel Service from the navigational menu.
  • Select the service you would like to cancel from the drop down menu.
  • Type in a Reason for Cancellation.
  • Check the box that indicates you are ready for immediate account cancellation and then click Submit.

After you complete the cancellation request you will receive an e-mail confirming that your request has been received. If you do not receive this e-mail, please contact the Billing Geeks to ensure that your request was received. Please allow up to 48 hours for your cancellation request to be processed. If a refund is due, please allow up to 15 days for processing.

If you have an active PayPal subscription, please be sure to cancel it. PayPal is an independent merchant processor and does not know that you've canceled your service with us. Note this step is in addition to the above process - your account with GeekStorage is not canceled automatically if you cancel a PayPal subscription associated with an active account.

Ensure that you properly cancel your account!

Account cancellation requests MUST be submitted online via the GeekStorage Account Portal. Cancellation requests submitted by e-mail will require confirmation from the email address on file for the account and will be processed immediately upon confirmation.

Have any questions?

Please contact a Billing Geek.

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