Geek Storage


VPS Hosting

Managed Service Overview


With every Virtual Private Server we provide FREE managed service to help you with initial server configuration, hardening and help when you need it. Having a VPS shouldn't be an exercise in guesswork, that's why Geek Support always has your back. We are here for you and if we can't help, we'll let you know who can.

What's included with our free managed service....


Free Reboots


Upon request, we will perform free reboots of your VPS. All of our VPS geeks also have the ability to instantly remote reboot their VPS through the Virtuozzo Power Panel (VZPP).

Operating System & Control Panel Installation & Configuration


Every VPS includes free Operating System configuration and free Control Panel installation. Need help setting up name servers or configuring your mail or database settings? Don't worry, we have your back!

Operating System & Control Panel Updates, when requested


We believe that true Managed Service doesn't end when you receive your welcome e-mail, but is there to support you whenever you need it. We will keep the Operating System and Control Panel of your VPS up-to-date with much needed developer updates, upon request. The best part is... it's free of charge to request this!

Operating System & Control Panel Module Installation & Configuration


Operating System & Control Panel modules such as FFMpeg, FFMpeg-PHP, Mencoder, MPlayer, Flvtool2, Zend, Ioncube loaders, LiteSpeed (license required), etc., can be installed free of charge by Geek Support, as a part of our managed service offering.

Free Security Hardening


That's right! If you go geek with GeekStorage you can request that we harden (also known as "secure") your VPS against attacks and unscrupulous users absolutely free of charge!

Our hardening service includes installation and configuration of a firewall, hardening Apache, PHP, mail and a bunch of other services to ensure your server has protection from "evil-doers".

Free Website Migrations


Moving to GeekStorage and need help moving your websites to our service? Our geeks would love to help you out. Every Virtual Private Server we sell comes with 30 FREE website migrations, where we will help you relocate website files and databases for your users. You can't go wrong with FREE managed service and website transfers!

Resource Monitoring of the VPS (CPU, Memory and Disk)


We keep an eye on every VPS we sell and will let you know when your VPS is starting to outgrow your current allotments. We give generous burstable limits to allow you plenty of time to upgrade and we also offer you helpful advice that can prevent needing to upgrade, if the issue can be solved by configuration changes on your VPS.

General troubleshooting of issues related to the Operating System and/or Control Panel


Have a problem and can't figure it out? It's really not a problem! Just let Geek Support know and we'll troubleshoot any issues pertaining to your Operating System or Control Panel, free of charge!

What's not included with our free managed service....


3rd party script installations


Our Managed Service does not include 3rd party script installation. Most developers offer either an automated installation process for their scripts or you can purchase script installation service from GeekStorage for $10/per script. Also, some developers offer installation service with the purchase of their products.

For the purposes of clarity, we define 3rd party scripts as anything installed that is not a part of the Operating System or Control Panel. For example: vBulletin, phpBB, etc. would be 3rd party scripts.

3rd party script troubleshooting


Our Managed Service does not include 3rd party script troubleshooting. Given the sheer number of developed scripts on the market today, we are unable to provide troubleshooting support of 3rd party scripts. This support would be best handled by the developers of the software to ensure quick and appropriate resolution.

For the purposes of clarity, we define 3rd party scripts as anything installed that is not a part of the Operating System or Control Panel. For example: vBulletin, phpBB, etc. would be 3rd party scripts.

Individual website monitoring


GeekStorage constantly monitors the node's hardware and processes, as well as the network and power. We guarantee that the node your VPS is on will be up 99.9% of the time (backed by an SLA), or we'll start refunding a portion of your monthly payment for each half hour, past 99.9%, that your VPS is offline due to the node being unavailable.

What we do not monitor are the processes on your VPS, including any websites that you host.

Direct technical support for your customers


Our Managed offering does not include any direct technical support for your customers and/or website visitors. Only authorized persons on your account may contact GeekStorage for technical support of your VPS.